4. Reward Vulnerability > 3. Using Vulnerabilities > 2. Crisis Management
Which of the following best describes what you need most to manage your crisis?
I need to know how win and maintain people's support during a crisis.9.3 Crisis Leadership 9.3 Crisis Leadership
"Winning a battle is always a matter of people."
Situation:
Periods of crisis have a huge impact on our relationships. Even when our supporters are not the target of these threats, a crisis threatens our relationships with others. Even when those relationships have nothing to do with our authority within an organizational structure, fire storms pose a real risk to the trust and confidence that others place in us. Climatic change and a sudden threat from the environment creates fear and uncertainty. This surge of emotion often results in psychological desire to find someone to blame. One danger is that our rivals can use these periods of vulnerability to steal away our supporters, but these crises threaten relationships on a more basic level. Relationships have inertia. People stay in their current relationships unless they are given a reason to leave. If we don't manage our relationships correctly, a crisis can be the catalyst that destroys our relationships.
I need to know how to defend against the five ways vulnerabilities are attacked during a crisis .9.4 Crisis Defense 9.4 Crisis Defense
"Every army must know how to adjust to the five possible attacks by fire."
Situation:
Our type of vulnerability to an environment crisis depends on the methods used against us. When opponents work to spark a crisis, we can only defend by responding with the right counter measures. A crisis can weaken us temporarily, but inappropriate responses can destroy us completely. Opponents can try to spark a crisis in five different ways. Each of these different methods works to create a different type of mistake. These methods seek to either 1) create division; 2) cause panic; 3) use an opening; 4) damage alliances, or 5) tip a balance.
